FAQ

About

In 2017, Labyrinth Productions took their experience and artistic direction from Belgium to Croatia to create a brilliant satellite event that is focused on music, food, art and technology. The festival is held at a unique location on the shores of the Adriatic Sea. Gorgeous rocky gorges meet white sand beaches in a place called Omis. All this combined with international A-list artists created an instant succes on our first edition.

Mark your calendar: on 11, 12, 13 & 14th of July, for a second time, Camping Galeb will be a true hotspot for music enthusiasts, sun seekers and beautiful swimmers who are looking for the perfect early summer hangout with their friends & family. Getting to Labyrinth Open Croatia will be a breeze as Split International Airport is under 1 hour away.

Next to the festival's main attractions which feature international DJ’s and live performances, we also organise a one day-event with speakers and seminars to highlight digital trends, music industry related product presentations and panel discussions. In addition, there are plenty of side activities such as boat parties and both relaxing and competitive time-off around the private beach, always within walking distance. 

#LABO18 will be a true hotspot for music enthusiasts, sunseekers and beautiful swimmers.

House rules

▨  Labyrinth Open Croatia is a festival for 16+, so bring your ID. Please mind that by the Croatian Law all minors need to be accompanied by an adult from 11 PM.
▨  Festival tickets / accommodation holders will receive a wristband at the entrances to the festival. The wristband is to be worn on the wrist. Unsealed or damaged wristbands will no longer be valid. Festival wristband allows you to move freely across festival premises, accommodation wristband allows you to move freely across accommodation premises. Wristbands cannot be removed, cut, pulled off or damaged in any way - damaged wristbands are invalid. Wristbands should be kept on during the entire festival in order to enter the festival / accommodation premises freely. 
▨ Tickets/ Wristbands are non-transferable and non-refundable. 
▨  Always follow the instructions of our staff, security, parking and emergency services personnel.
▨  Fireworks, weapons sharp or dangerous objects are not allowed on the festival grounds or the campsite.
▨  No soft or hard drugs are allowed. Security will be thorough during bag checks and searches.
▨  You are allowed to bring food and non-alcoholic drinks to your beach house/tents. Alcohol will be available for purchase on the campsite. These shops will also offer a selection of food & beverages.
▨ Professional photo/film/video/audio equipment is not allowed on site unless you are carrying a press badge. Standard digital cameras, as well as phone cameras, are allowed.

If you have any other questions please check out our FAQ

Do you offer any form of accommodation on site?

Yes, we have premium housing (1-8 persons) as well as camping available.
 

When can I check-in?

Tuesday 10th July all will be ready for the guests to arrive. Anyone who bought housing on site is eligible to go to an exclusive pre-party and will be expected to check-in before 5 PM in case they want to join.

Beach Houses Check-in: Tuesday 10th July - 3 PM until 11 PM
Your holiday bracelet which gives you access to the accommodation will be available at the festival check-in at the entrance.
Please retrieve Festival wristband at the same time. Festival ticket is not included in the accommodation price and you need to purchase it on top to be able to enter the camp and check-in at your beach house.
To be able to check in you'll need to show: proof of purchase for accommodation and festival ticket, the card you used to purchase the ticket, a valid ID.

Camping Check-in: Wednesday 11th July - 3 PM until 11 PM
Your holiday bracelet which gives you access to the campsite will be available at the festival check-in at the entrance.
Please retrieve Festival wristband at the same time. Festival ticket is not included in the camping price, you need to purchase it on top to be able to enter the campsite.
To be able to check in you'll need to show: proof of purchase for accommodation and festival ticket, the card you used to purchase the ticket, a valid ID.

Festival wristbands
Available from 8 AM on 11th July at the Festival Check in at the entrance.
To get your wristband you'll need to show: proof of purchase for the festival ticket, the card you used to purchase the ticket, a valid ID.

What time do we have to check-out?

Saturday 14th July is the last day of the festival and we expect our guests to check-out before 12 PM the day after.

Check-out before Sunday 15th July 12 PM.
 

I bought a beach house, but didn't get info yet.

We will send out a travel itinerary a week before the event. Bring this information together with your ID to check-in and our friendly staff will advise the exact details of your stay.

Something went wrong during booking, what do I do?

No worries. Get in touch with the ticket provider where you did the purchase so we prevent double bookings, please! 

Can I buy tickets for someone else?

Yes, you can fill out your own credit card details and these do not have to match the details mentioned on the ticket. 
However, at the entrance person will be asked to show the card used to make a purchase, or a proof to use the card. This is necessary to prevent credit card frauds.

Is it possible to arrange a payment plan?

Yes, we have set up deposit schemes available to purchase on the ticketing page.

How and when do I pay a 2nd instalment?

You will receive all info and terms & conditions on the mail address you provided while checking out the first instalment.
 

What if I haven't paid my final instalment before the day of the festival?

Deadline for the second installment is due on 30th April 2018. If this isn’t met your tickets will not be valid.
You will not be able to pay the outstanding balance at check-in.

What travel documents are required to enter Croatia?

EU citizens can enter Croatia with their valid national photo ID. Please visit http://www.mvep.hr/en/ or your local town hall for more information. 

Can I pay in Euro in Croatia?

No, the only official currency in Croatia is the Kuna (HRK). Cashpoints are available all over Croatia but it’s best to bring at least some cash money.
During high season ATM's may run out of funds.

What is the tourist tax?

For all domestic and foreign guests staying in accommodation, registration and the payment of the tourist tax are mandatory according to the Tourist Tax Act and the Movement And Stay Of Foreign Persons Act. The client is obliged to pay the tourist tax together with the accommodation or separately at the time of the check-in. The daily tourist tax is 1,00 € unless stated otherwise.
 

Why do I need to pay a safety deposit?

The safety deposit is an insurance against possible disappearance, damage or destruction of tent / beach house used by you. The security deposit is either returned to you or retained by the festival as a compensation for possible damage. All deposits are payable to the owners of lost / damage property.

Please check out our house rules. 

Is there a shuttle I can take?

Shuttle services will be available to take you from Split Airport to the festival and back on the 7th and 12th July:

Friday 7th of July we have shuttle busses departing at 10:30 AM1 PM4:30 PM9 PM.
Tuesday 11th of July we have shuttles departing at 10:30 AM and 1 PM.

In the meantime you can make use of a taxi or public transport, there is a direct bus connection:

1) Take the bus to Split center, it departs every 20 min when a flight lands. http://www.plesoprijevoz.hr/en/page/timetable
One-way 30 kn.

2) Then get on bus nr 60. It stops in Omis within walking distance of the festival.
One-way 21 kn.

Alternatively: you can use Uber or Green taxi for getting around. 

When can I get my festival wristband?

These will be available from 8 AM on 11th of July at the entrance of the festival.

To get your wristband you'll need to show: proof of purchase for the festival ticket, the card you used to purchase the ticket, a valid ID.

CAN I ENTER THE CAMPING WITH IF MY FRIENDS ARE STAYING THERE?

Guests who have a camping wristband or beach houses wristband can enter the campsite. Guests who bought a festival only ticket cannot enter the campsite.

Please check out our house rules. 

Can't find what you are looking for?
Shoot us an email.

hello@labyrinthopen.com