FAQ

About

In addition to almost a decade of hosting and promoting successful club nights all over the world, the Belgian/Dutch team behind Labyrinth Productions have now put their minds to organising their first outdoor festival in the sun-drenched lands of Croatia.

On 8, 9, 10 & 11th of July, Labyrinth Open will transform Camping Galeb to a creative hub ready to welcome festivalgoers worldwide.
Galeb has luxury housing and a full-functional camping with all its facilities on site and plenty of side activities (such as boat parties) within walking distance.

#LABO17 will be a true hotspot for music enthusiasts, sunseekers and beautiful swimmers.
Getting to Labyrinth Open Croatia will be a breeze as Split International Airport is only 1 hour away.

House rules

Labyrinth Open is a festival for 18 so bring some kind of ID!
Always follow the instructions of our staff, security, parking and emergency services personnel. Fireworks, weapons sharp or dangerous objects are not allowed on the festival grounds or the campsite.
No soft or hard drugs are allowed. Security will be thorough during bag checks and searches. You are allowed to bring food and non-alcoholic drinks to your beach house/tents. Alcohol will be available for purchase on the camp site. These shops will also offer a selection of food & beverages.
Professional photo/film/video/audio equipment is not allowed on site unless you are carrying a press badge. Standard digital cameras as well as phone cameras are allowed.

If you have any other questions please check out our FAQ. 

Is it possible to pay with a normal debit card?

Yes it is, we accept Maestro as well as Visa and Mastercard. 

Do you offer any form of accommodation on site?

Yes, we have premium housing (1-8 persons) as well as camping available.
 

When can I check-in?

Friday 7th of July everything will be in order for the guests to arrive. Anyone who bought housing on site is eligible to go to an exclusive pre-party and will be expected to check-in before 5 PM in case they want to join.
 

What time do we have to check-out?

Tuesday 11th of July will be the last day of the festival and we expect our guests to check-out before 12PM the day after.
 

I bought a beach house, but didn't get a name or address yet.

We will send out a travel itinerary a week or 2 before the event. Bring this information together with your ID to check-in and our friendly staff will advise the exact details of your stay.

Something went wrong during booking, what do I do?

No worries. Get in touch with us to prevent double bookings please! 

Can I buy tickets for someone else?

Yes, you can fill out your own credit card details and these do not have to match the details mentioned on the ticket. 

Is it possible to arrange a payment plan?

Yes, we have set up deposit schemes which you are available to purchase on the ticketing page.

How and when do I pay a 2nd instalment?

You will receive all info and terms & conditions on the mail address you provided while checking out the first instalment.
 

What if I haven't paid my final instalment before the day of the festival?

In the terms & conditions you will find the final deadline for the remaining instalments (6 weeks prior to the event). If these aren’t met your tickets will not be valid, you cannot pay the outstanding balance at check-in.

What travel documents are required to enter Croatia?

Most EU citizens will have no problem entering Croatia with their national ID, but please make sure and visit either http://www.mvep.hr/ or your local town hall for more information. 

Can I pay in Euro in Croatia?

No, the only official currency in Croatia is the Kuna (HRK). The are cashpoints available but it’s best to bring at least some cash money. During high season these machines may run out of funds.

What is the tourist tax?

Registration and the payment of the tourist tax for domestic and foreign guests are mandatory according to the Tourist Tax Act and the Movement And Stay Of Foreign Persons Act. The client is obliged to pay the tourist tax together with the accommodation. The daily tourist tax is 1,00 € unless stated otherwise.
 

Why do I have to pay a deposit?

The deposit is an insurance against possible disappearance, damage to or destruction of your apartment or property. The security deposit is either returned to you or retained by us as a compensation for possible damage. All deposits are payable to landlord.

Do you have a question about entry to the festival? Please check out our house rules. 

Can't find what you are looking for?
Shoot us an email.

hello@labyrinthopen.com

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